Return policy

Dear customers, Increasing statutory requirements make specific regulations regarding the handling of return deliveries necessary. The below policy applies to the return of goods to all companies of the Big Dutchman group from 1 March 2020.

Generally:

• The buyer does not have a general right to return goods. If the seller accepts returned goods, a fee for re-storage or return delivery is incurred. Where returned goods are accepted, a fee amounting to 20 % or not less than MYR 150 plus transport costs is incurred. The goods must be returned within seven (7) days after delivery. Articles to be returned must be complete and without damage. Small parts such as screws, bolts, nuts and rivets as well as special designs and cut goods cannot be accepted.
• Material which we cannot credit is not stored but scrapped after no more than two weeks.
• For any return deliveries that do not meet the above criteria, we reserve the right not to credit them at all or to add a significant charge for the manual checking, handling and repair tasks performed by the supplier.
• Individual components or parts of assembly groups (e.g. motors, drives, etc.) are not credited, not even on a pro-rata basis, but scrapped.
• Goods that are returned to check for warranty claims (especially pumps, medicators, compressors, etc.) must be fully empty, clean on the inside and the outside, and not contain contaminants or deposits.
• Eligibility for a warranty claim requires compliance with the provisions in operation and assembly manuals as well as on maintenance boards (e.g. inspection intervals, oil change intervals, etc.).
• Goods from regions with active epidemic warnings must not be returned and will not be credited.
• Please notify us three (3) days in advance and articles can be returned in person Monday to Friday, between 9 a.m. and 4 p.m.

Dear customers, agents and distributors, we kindly ask for your understanding that we need to implement the above rules consequently and without exceptions to ensure the consistently high quality of our products.